The fastest route to our desk is the form on this page. It lands in an inbox one of us opens every working day, and for most of what readers send - a correction, a query about a rating, a tip that some bonus term has quietly changed - the form does the job. If you would rather write directly, editorial mail reaches us at [email protected]. The one thing we cannot touch is anything tied to your iWild account, and flagging that early spares everybody a wasted message.
We review iWild; we do not run it
This is the distinction that saves the most misdirected email. Our job is to test and rate iWild from the outside, as an independent team with no stake in the casino itself. We hold no access to your balance, your withdrawal queue, your verification status, or your login credentials.
So when a payout stalls, a deposit arrives on the wrong crypto network, or a verification code stubbornly fails to show, there is nothing we can inspect or unlock from where we sit. The only people who can are iWild's own support staff. They handle account matters over email at [email protected] and through the casino's Telegram support channel. Before you write to anyone, our login and verification help page walks through the usual fixes in a sensible order, and more often than not it clears the problem quicker than any message could.
What belongs in our inbox
Plenty of mail is a natural fit here, and each note gets read properly.
- Corrections. If a number on a review has drifted, a wagering condition has moved, or a payout window no longer squares with what you experienced, let us know. Give us the detail and a link or screenshot where you can. We re-check and re-date pages once something meaningful has shifted.
- Questions on how a score came together. Our testing approach covers most of it, but ask if a rating still puzzles you.
- Story tips: a fresh promotion, a payment rail added or pulled, a change in how cashback behaves.
- Press, media, and partnership enquiries.
Details that help us act fast
A hazy message earns a slow exchange; a precise one earns a real answer on the first pass.
Flagging something on a page? Name the page and paste the exact line you mean. Reporting a shifted payout time or bonus rule? Tell us roughly when you saw it and on which method or offer, since those specifics are what let us confirm and update rather than lean on a lone report. We verify a claim before touching a published figure, so the more you pass along, the sooner the fix goes live. Amounts, for reference, run in euros across the site, so a €20 deposit test or a €1,000 cap query is easy for us to place.
Our reply times, plainly
We run as a small editorial outfit, not a helpdesk. Most notes get a reply inside two to three working days, and corrections tend to jump the line, because a wrong figure on a live page bothers us as much as it bothers you. There is no phone number by design: it keeps us testing and writing rather than parked on hold, and email leaves a paper trail both sides can revisit.
A last word. We cannot offer legal or financial advice, and we cannot say whether gambling is permitted where you are - that check is yours to make. If the fun has drained out of it and play has started to weigh on you, BeGambleAware gives free, confidential help, and turning to them will do far more than turning to us. Everything on this site is intended for adults of 18 and over.